FAQ / Frequently Asked Questions

If you cannot find an answer to your question, please contact us.

Is there a minimum order for delivery?

There is no minimum order, the shipping & handling fee will be automatically adjusted to the destination and weight of your order. However, for all purchases exceeding $50 (calculated before applicable taxes), within Canada and the United States, the shipping is free of charge.

How can I pay for my online purchases?

All transactions on our website are completely secure. You may pay for your purchases using Visa, Mastercard or Paypal.

How can I reserve a place in one of the Workshops?

Reservations can be made in one of our stores or by telephone.

Will my credit card be charged immediately after I confirm the order?

No. We shall only charge your credit card when the order is ready to be shipped. Should there be an issue with product availability, we will contact you before charging your credit card.

Which teas would you recommend for a beginner?

We recommend that you visit the section of this website called Gifts & Starter Kits. There are many tea kits there which are perfect for initiation to the pleasures of tea drinking.